Hi, my name Desmond Cullion, I live in property, Whittagreen Court, I've owned approximately 22yrs in Newarthill, N. Lanarkshire. Factor changed - now to James Gibb, Glasgow. I'm submitting this second review, in turn, 1st review submitted, was inaccurate, unfair towards James Gibb. My gripe or let down was with lpm, Glasgow. I've found chatting about problems with new factor /James Gibb, in turn directly to Martin Murphy, issues with the property management have radically changed for the better. I feel more at ease knowing Martin Murphy is really working to fully support any issues or problems regarding Whittagreen Court!!He has immediately helped me to get problems around property.. Ie.. work issues addressed. I'm impressed Martin answers calls, emails, in turn returning calls regarding management of our property, something that lpm property management refused to do!I look forward, knowing, understanding, new factor James Gibb, will bring improvements needed, with Martin Murphy site manager,,,,,, thxs Martin.Martin Murphy dealt with my repair issue promptly and efficiently. Kept up to date with proceedings regularly. Also asked if my tenant was satisfied with the work that had been done.