You will most likely be familiar with the role of your Property Manager, but do you know what goes on behind the scenes to support them and the business? Support Services is an integral part of the James Gibb ‘one-team’ approach which helps our offices to provide an all-round service to our clients. Let us introduce you to the role of our Support Services team.
What does Support Services do?
Our Support Services team work hard behind the scenes at James Gibb to ensure the business runs smoothly and we can maintain our standards of excellence every day. Here are just a few areas they focus on within their individual departments…
The Accounts Team deal with high volumes of work producing and issuing your quarterly invoices, processing and paying contract invoices for the work that is done at your building or development, processing payments received from our clients, dealing with queries, handling utility companies, reconciling bank accounts, and much more.
Our Administration Team works across all three offices in Glasgow, Edinburgh and Aberdeen. They’re usually the first contact you will have with our offices whether that’s in person or on the phone. The team works on doing lots of background work including updating contact information for clients, processing property sales and liaising with solicitors, issuing welcome packs to new clients, updating the client portal and more.
Compliance is a priority to us at James Gibb, as it should be in any business. We work continuously to ensure that we comply with all relevant legislation such as The Code of Conduct, HR and internal procedures. We constantly strive to improve our internal policies and procedures whilst improving service delivery to our clients.
We believe that investing in the people of a business is a key factor for success. In order to do their job properly, all staff have to be given good training. Our staff are supported in their roles by the delivery of ongoing training across the company. We have been working hard on delivering the best training possible and we have recently launched our new e-learning staff training system. We know that investment in staff training means a better overall service to our clients, and look forward to reaping the benefits from this new digital training platform.
It is paramount that we keep up-to-date with technology to provide you with a better service and to ensure that our staff can do their jobs efficiently. We do a lot of work to constantly improve our systems to ensure that this happens. We also work with our software and hardware companies to improve and enhance our systems and our efficiency.
We understand the need to have proper systems in place to ensure that all staff are supported and that we comply with all employment legislation. Our HR team handles recruitment, induction programmes, contracts of employment, training programmes, and support staff with issues plus more.
There’s much more that goes on behind the scenes at James Gibb, and these are just a few teams that help us deliver a fantastic service to our customers.
You can meet the Support Services Team here.