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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Selling your home? We guide you through the factoring process

Moving home can be a stressful time for anyone with a seemingly endless to-do list. James Gibb is here to help guide you through the factor process required to ensure a smooth transfer of your factoring responsibilities, giving you one less thing to think about! Follow our factor guide when selling your home below to keep you on the right track.

Why does James Gibb need to be involved in the sale of my property?

Our Support Services team has a duty to liaise with the seller’s solicitor. We are there to make the solicitor aware of matters such as any debt on the seller’s account, any notice of potential liability on the property, any major works planned and paid for by the seller, the presence of a development sinking/ contingency fund, as well as block insurance schedules and to give an estimate of the annual factoring costs.

We are also there to provide copies of any certificates such as building warrants, Local Authority Certificates and warranties for any major work carried out by contractors. Owners are required to provide a minimum of 14 days’ notice to James Gibb prior to the settlement date of the sale. It is normal, and preferable, for the seller to contact us through their solicitor.

What happens to my account and charges when I move out?

All costs, fees, insurance premiums etc that apply, up to the date of the sale, will be charged to the seller. For on-going costs, such as monthly cleaning or gardening charges, insurance premiums and management fees, James Gibb will work out the daily rate and charge the seller only up to the date of the sale.

When will I receive my final invoice?

Since there is often a time lag between the sale date and the receipt of some invoices that have to be charged to the seller, it is not possible to produce a final invoice on, or around the date of sale. For example, this is the case with the quarterly utility bill. Our quarter end invoicing periods fall on the following dates throughout the year:


  • 27th February
  • 27th May
  • 27th August
  • 27th November

N.B The date of the final invoice depends on where the sale date sits within our quarterly invoice cycle. If the sale transfer date falls at least 2 clear months from our next quarter end, the final invoice will be produced at the end of that quarter. If, however, there are 2 months between the sale date and our next quarter end, you will receive an invoice at the quarter end detailing all known costs up to the date of sale (this invoice should be settled as normal). This will be followed by a final invoice at our next quarter end.

What happens to the float I’ve paid?

The float amount is included as a credit on the seller’s final invoice. The final invoice, however, may also include some on-going charges (utility bills etc) so the final invoice/credit will reflect the net amount owed or due. You can find out more about float payments and why we need them, here.

I’ve paid into a sinking fund, will this be returned?

When the homeowner first pays into the sinking fund, it will not be returned once the property is in the process of being sold. It is retained in the development account as development funds. It is often considered beneficial for a development to have a sinking fund to support major works and it is advised that the presence of these funds should be detailed as an asset in the sale of the property.

What fees are charged by James Gibb when I sell my property?

Fees are sometimes charged in order to cover the administrative costs involved in the transfer of property ownership, a charge of £25.00 plus VAT will be applied.


We hope that our advice and guidance will help to make the factor process when selling your home as smooth and stress-free as possible. If you want to find out more, you can view our full factor guide to selling your home here, or get in touch with your local James Gibb office.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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