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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Factor Floats Explained

We understand that the ins and outs of having a factor can sometimes be a little unclear. However, we want to help you understand matters easier and increase transparency, so you know exactly where your money is going and what we can do for you

The payment of a float is often an area that many people are unclear on, but it is important as it allows us to be in funds to carry out the essential maintenance and repairs to ensure your building is in top condition.

What is a float and why do I need one?

When a development appoints James Gibb as a factor or a new owner moves into one of our factored developments, we will normally ask you for a ‘float’ payment. We need to charge a float as we invoice you quarterly in arrears. The float is used to make sure that we have funds to pay qualified contractors for regular maintenance such as cleaning or gardening and also for carrying out routine repairs. We also invoice all our insurance charges in arrears (unlike many other property factors) so the float should meet this cost as well.

What will it cost?

The level of float required will vary depending on the type of development you live in, what services we have been asked to undertake and the expected annual expenditure. Typically, your float should equate to at least an average quarter’s costs, although it is always prudent to have a little contingency over and above this to cover any unexpected costs.

From time to time, we may ask you to provide a top up to the float payment as costs will inevitably rise over time due to inflation. We will only do this where the float payment we hold is not sufficient to cover the estimated quarterly expenditure for your development.

When you sell your property, your float is returned to you. This will appear as a credit on your final invoice.

If you need to know the exact amount of your float payment, this information is contained within the development schedule section of your Written Statement of Services.


Watch: Your float payment explained


More information can be found in our handy customer guide on property factoring. If you have any questions about your float, or other factor matters, please get in touch with the relevant office as detailed below.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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