COVID-19 Customer Update 08/04/20
The James Gibb Team hopes that all our customers are managing to keep safe and healthy during these difficult and strange times.
We are now half way through the third week of lockdown and we can report that all our staff are continuing to work efficiently from home. Modern technology has been invaluable for us to continue our business successfully and remotely.
As we have said before, though, our current restrictions don’t allow us to carry out mass print runs so we are unable to directly contact those who haven’t signed up for e-comms or who have no access to the internet.
We would, once again, encourage those, who have not already done so, to sign up for electronic communications by emailing email@example.com and to sign on to your James Gibb + Portal using your account number and JG+ ref (available on direct communications and invoices). The Portal gives detailed information about what’s going on in your development. (Most importantly, what services are ongoing at your development during COVID -19). Thank you to the many who have recently done so.
If you do know of any friends, family or neighbours, who are James Gibb customers, please let them know how to receive our communications.
One of the biggest challenges we have faced over recent weeks is ensuring that we continue to provide the routine maintenance services you normally enjoy; gardening, window cleaning, stair cleaning etc.
We are pleased to report that, in the vast majority of cases, routine services have not been significantly disrupted. We have spoken with all our suppliers to ensure that they perform a COVID-19 risk assessment before entering site and whilst on site. This will include solo driving to site, ensuring social distancing at all times and wearing Personal Protective Equipment as required. Where services are reduced, perhaps due to lack of staff, we are asking contractors to ensure that their focus is on those areas that relate to health, safety and welfare e.g. bin stores.
Our Development Managers are working closely with all contractors, on a daily basis, to ensure they know what services are being delivered and that we (and therefore you) are only charged for the works done.
We are also working closely with our Statutory Testing Providers – emergency lighting, smoke alarms, lifts, sumps, pumps etc. In most cases, these are continuing to be carried out where safe and within government guidelines.
Finally, for the moment, we recognise that this current climate may be financially challenging to many but could we ask that those who have still to settle your latest invoice that you do so. Our remit is to ensure funds are available within your development to continue the supply of services. Our on-going services rely not just on the availability of our contractors but also on the availability of development funds to pay them.
If you are experiencing financial difficulties, at the moment, please contact our Income Recovery Team at firstname.lastname@example.org or by telephoning 0333 240 8325 where we’ll be happy to discuss payment arrangements with you.
Thank you for taking the time to read this and please be safe.
The James Gibb Team.