In all cases, from routine maintenance to major projects, the price you pay is the price we pay. We DO NOT take any premium, mark up or commission from any of our contractors.
This gives absolute clarity of prices and ensures we constantly work to ensure that you are getting the best value for money for the level and standard of work you have requested.
- No charge for providing a 24 hrs emergency helpline
- No charge for attending regular residents’ meetings or AGMs
- No mark up contractors’ invoices
- No charge for routine secretarial services or for photocopying reports, minutes, distribution etc
Repairs will be carried out by one of our approved contractors with whom we have agreed standard rates. Where possible, we will use local trades, all of whom are trusted, competent, insured and approved by us in advance. The relationship we have with these contractors is such that we have negotiated competitive rates that we are able to pass to our customers.
For major project work, we will normally obtain three quotations on your behalf and discuss the options with residents’ committees before an order is placed.
Each quarter, we issue you with a fully itemised invoice, detailing the costs incurred during the previous three months. Each individual cost is itemised along with the amount that has been apportioned to the individual homeowner. This ensures absolute clarity of the invoicing process.
Our management fee for our services is set at a level agreed at the time of securing the contract to manage a development. Fees will increase only after an agreed period and at a level commensurate with rates of inflation unless the scope of our services alters.