To be the No.1 residential factor of choice in our operating regions.
To provide our customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which we they live.
This is at the heart of everything we do. Transparency, honesty and open communications serve to enhance the trust developed between our customers and us.
We have an aspiration to “Get it right first time, on time, every time”. Our internal control systems are built around an ethos of continual improvement providing us with the tools to achieve this goal.
All of our staff members demonstrate enormous pride in what they do. Visually, this is most obvious in our communities where property managers and proprietors have worked together to add physical, emotional and financial value to the developments we serve.
Equally, though, our Support Services staff achieve a high level of job satisfaction and pride in everything they do whether customer facing or behind the scenes.
Professional relationships are built on trust and this is enhanced by the clarity we offer in all aspects of our business. Our invoices, for example, clearly display every individual cost incurred and the proportion of that cost apportioned to the individual customer.