Trust in the services that your factor provides is fundamental for your peace of mind. At James Gibb, we go above and beyond the necessary services by delivering a number of added value services out-with our normal terms and conditions. So, whether you’re a property owner who doesn’t have a property factor managing the communal areas of your development, or whether you’re simply fed up with your current factor, there are plenty of reasons to consider James Gibb as your new property factor.
24/7 customer care
It is important for us to ensure trust on a personal level with our customers. We pride ourselves in our understanding and genuine knowledge of our residents needs and wishes, whenever, wherever. This is why our services are available 24 hours a day, 365 days a year via our emergency contact phone number, giving access to all normal home emergency services such as roofers, electricians, plumbers, locksmiths, drain cleaners and glaziers.
Involvement in committee meetings
We work with the residents’ committees to produce forward planned maintenance schemes and projects. This also involves getting to know each development intimately and being able to advise on key components of the development such as the location of water stops, electrical mains, loft access points, areas vulnerable to flooding and pest control. This way, issues relating to these areas can be addressed quickly and effectively.
Assistance in dealing with neighbours
Living in a communal residential block is not always straightforward, especially since you can’t pick and choose your neighbours! To help lighten the load, we are on board to provide reminders to residents of their responsibilities regarding anti-social behaviour, dog fouling, smoking in common areas and storage of household goods in corridors. In addition, we can issue letters to owners asking for the removal of items such as bikes from stairs, satellite dishes and long-term abandoned vehicles.
These are just some of the ways we go over and above for our customers at James Gibb. Why don’t you head over to our testimonial page and see what our clients have to say?